Support

Contact us

We welcome your feedback, questions, comments and suggestions at ypc.support@churchinlondon.org.uk

Having a problem?

Below are some frequently asked questions and solutions:

  • The Google form does not work.
  • I cannot access the training material.
  • How do I reset my password?
  • Is there a way to have my full name on the certificate?
Try using a different web browser such as Firefox, Google Chrome or Internet Explorer, or a different computer or device, to view the website. If you continue to experience problems, email us at the address listed below. It would be helpful if you could include detailed information on the exact issue, any screenshots, and which device and web browser you are using.
Have you registered for the website?

To register, go to the Log In area on the left of this page (or if you are using a mobile device, the dropdown menu at the top right-hand corner of the page). Click on ‘Register’ and follow the instructions. By registering with this website, you should be automatically enrolled in the Initial Safeguarding Training course. Now when you visit the ‘Training’ page, Unit 1 should be a link that you can click to begin.

Have you logged in?

Go to the Log In area on the left of this page (or if you are using a mobile device, the dropdown menu at the top right-hand corner of the page). Enter your username and password, and click ‘Log In’. Now when you visit the ‘Training’ page, Unit 1 should be a link that you can click to begin.

If you still cannot access the training material, email us at ypc.support@churchinlondon.org.uk.

To reset your password, go to the Log In area on the left of this page (or if you are using a mobile device, the dropdown menu at the top right-hand corner of the page). Click on ‘Lost Password’ and follow the instructions.
Once you have completed the training, there is a downloadable course completion certificate. To have your full name displayed on the certificate, you need to update your Profile settings.

Go to ‘Profile’ on the left-hand navigation bar. Fill in your ‘First Name’ and ‘Last Name’, and enter your full name in the field, ‘Nickname (required)’. Click, ‘Update Profile’ to save the changes.

Now go to Training, Module 2, Unit 4. Click the ‘Download Certificate’ button and it should now display your full name.

If you experience any other issues while using this website, using a different web browser or computer or device may resolve the issue. If that doesn’t work, contact us at ypc.support@churchinlondon.org.uk and we will get in touch as soon as possible.